Our promise
Free replacement if contamination shows up.
If your kit arrives or grows contaminated, send us a photo and we replace it free.
How it works
Three steps.
1
Take a photo
A clear, well-lit photo of the contamination.
2
Send it to us
Use the contact form and include your order number.
3
We replace it
Once your photo shows contamination, we send a free replacement kit.
Good photos
What to include.
The affected area
A close, in-focus shot of what you are seeing, in good light.
The whole kit
A wider shot so we can see the full bag and where the spot is.
Your order details
Your order number and the email you ordered with.
Covered
What is and is not covered.
Covered
- Contamination that shows up in your kit, confirmed by photo
- A free replacement kit, shipped to you
Not covered
- Culture, which is sold separately
- Issues that are not contamination. Contact us anyway and we will help you troubleshoot.
FAQ
Replacement questions.
What if my kit gets contaminated?
Send us a photo through the contact form. If it shows contamination, we send a free replacement.
How long does a replacement take?
We reply and ship your replacement within 2 business days of verifying your photo.
Do I need to ship the old kit back?
No. Keep it or dispose of it. The photo is all we need.